How do you get these good deals? 

We work directly with reputable brands and partners who want to reduce their surplus inventory whilst we offer them a platform for exposure and additional sale distribution channel. As we bring these good deals to you online with lower overheads, we are able to share these savings with our valuable customers like you!

 

Are the products authentic? 

We work hard (and smart) to ensure that all products sold on Qanbuy are specially sourced and secured either directly from brand partners or suppliers.  We guarantee all items are authentic. 

Warranty card(s), documentation, and/or manual(s) may not always be included with your item if the brand partner has not supplied them. 

 

What payment methods does Qanbuy by Qanvast accept? 

We accept Paypal, Visa, MasterCard and Amercan Express debit and credit cards. 

 

Where do you ship to and do you offer international shipping? 

We are shipping to Singapore and we are currently unable to offer any international shipping to other countries. 

 

When will my item(s) be delivered? 

We aim to deliver your item(s) as soon as we can from the date of order received and payment confirmation. Tracking details will be shared within 1 - 2 working days. All delivery is complimentary for local orders in Singapore and you may expect to receive your item(s) within 3 - 5 working days. 

Do take note that there may be a delay in deliveries during sale and festive period due to the high volume of orders.

 

What is your return policy? 

All products sold are final and cannot be returned, exchanged, or refunded. 

If the product is defective, please submit a request a request for return within 7 days from the date of delivery with a valid Order Number.

We aim to replace the product for you within 30 days from the date of purchase, unless otherwise stated.

 

How can I return my Qanbuy order? 

Kindly submit a request for return within 7 days from the date of delivery to heretohelp@qanvast.com with the following details:

- Order Number
- Item name
- Item model
- Date of purchase
- Reason of return
- Photo(s) of the defect

Please make sure that all items are in its original purchase condition including: 

- Original product packaging
- Manufacturer’s containers
- Documentation
- Warranty card(s)
- Manual(s) and/or
- All accessories

    All packaging must be unmarked and not defaced in any manner. 

    Once your request for return has been approved, we would like to take a step further and arrange a complimentary pick-up service to collect your item(s) from the address provided. 

     

    What should I do when I need help with my order? 

    We are ready to assist with any enquiries you may have through our Live Chat from Monday to Friday, 9:00 am - 6:00 pm (GMT +8), or drop us an email at heretohelp@qanvast.com after office hours.